Terms of service

1. Who we are

Re•Store is operated by Restorative Labs LLC, an Illinois limited liability company (“Re•Store”, “we”, “us”). These terms govern your use of savemykicks.com, the Re•Store applications, and the services offered through them.

2. What Re•Store is

Re•Store is a platform connecting customers with independent restoration providers. We grade items, transmit work to providers, coordinate logistics, and process payment. We are not the restorer. The restoration work itself is performed by independent businesses, not by Re•Store.

3. Orders, grades and bids

• A condition grade is an assessment based on the photographs you supply. It is not a warranty, an appraisal, or a statement of an item's market value.
• Providers bid on the photographs. A bid becomes a binding price only when you accept it.
• Nothing is charged and no work begins before you accept a bid.

4. Re-quotes

A provider who finds a material condition not visible in your photographs may request a revised price, supported by evidence photographs. You have 24 hours to accept or decline. If you decline, the item is returned to you at no charge for the restoration work. A provider may not perform the additional work before you accept.

5. Payment

• Payment is taken when you accept a bid and is held until the item is returned and approved.
• Your order total is the accepted service fee for each item, plus a pickup and delivery fee where you have chosen scheduled pickup. That fee is disclosed before you accept.
• Payments and provider payouts are processed by Stripe and are subject to Stripe's terms.

6. Your item

• You confirm you own the item, or are authorised to submit it.
• Items are photographed at intake and before return, creating a condition record at both ends. That record is the reference for any dispute.
• Restoration alters an item. Cleaning, repainting and recrafting are not reversible, and outcomes vary with material and age.

7. Photographs and content

You keep ownership of the photographs you upload. You grant us permission to use them to grade your item, to show it to providers, to document its condition, and to operate and improve the grading system. We will not use identifiable photographs in marketing without asking you first.

8. Providers

Providers are independent contractors, not our employees or agents. We vet and verify them, but they run their own businesses and set their own prices.

9. Accounts

You are responsible for your account and for what happens under it. Tell us promptly if you think it has been compromised.

10. Changes

We may update these terms. Material changes will be notified through the service or by email. Continuing to use Re•Store after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the State of Illinois, without regard to its conflict of laws rules.

12. Contact

Restorative Labs LLC, Chicago, Illinois — hello@myrestoreapp.com